Quality At Wilson

Wilson has been recognized by customers and suppliers alike as having the industry’s most advanced Quality Program. Wilson’s central distribution centers are ISO 9001:2000 Certified and the branch Standard Operating Procedures are leveraged on the ISO certification. Wilson’s Triple Impact Supplier Evaluation Program includes ISO 2859 QA/QC Receiving Inspection performed daily , supplier site audits, and third-party lab tests of selected products. Wilson maintains a Quality Performance Management on-line reporting system for Customer Feedback, which is analyzed for opportunities for improvement, lessons learned, and best practices. Customer Satisfaction Survey responses are also analyzed for opportunities for improvement and best practices. The IMPACT™.Award Program rewards employees for outstanding contribution to meeting or exceeding customer expectations in service and product quality.

Our Quality Objectives are inherent in the Quality Program name, IMPACT™